Frequently Asked Questions

Check out our most frequently asked questions here; if you still need help, please contact us at ezantlerchews@gmail.com

EZ Antler Chew Products

Congratulations on the puppy! 

We have 3, packaged, antler products that are great for small chewers. 

Marrow Sticks - great access to marrow, high nutrition, not long lasting, soft for tiny teeth. 

Puppy Packs - contain whole and split antler chews. 

Medallions - Puck-like pieces designed for easy marrow access

It is important to note that these products are for puppies UNDER 15 lbs. 

Large breed puppies should move into the EZ Antler Chew product line and follow weight recommendations.

Get your dog sniffing and chewing on the antler again by soaking it in bone broth over night. 

You can also apply nut butter, or dog toothpaste, on the chew. 

Sizing your EZ Antler Chew for your dog is extremely important; not only for safety reasons, but also to ensure value and longevity. 

The best way to choose your chew is by your dog's weight.

Small EZ Antler Chew - Dogs under 25lbs

Medium Elk Burr - Dogs under 25lbs

Medium EZ Antler Chew - Dogs under 50lbs

Large Elk Burr - Dogs under 55lbs

Large EZ Antler Chew - Dogs under 80lbs

JUMBO EZ Antler Chew - Dogs over 80lbs

Small Elk Burrs, Puppy Packs, Medallions, and Marrow Sticks are great products for puppies and dogs under 15lbs.

This is largely dependent on the chewing personality of your dog! 

Split Chews have the marrow exposed, offering an incentive to the dog and giving quick access to the nutritious, tasty, center. Due to the marrow being softer, and easy to consume, split chews tend to not last as long as whole chews. 

Whole chews have the marrow encased by dense, challenging, calcium ring. They are more challenging than a split chew, and tend to last longer. 

If your dog has never had an antler before, we recommend starting with a split chew.

If your dog has a history of poor dental health, an antler may be too challenging.

How long will my EZ Antler Chew product last?

If sized correctly, a whole should should last 2-3 weeks, based on average chewing tendencies. 

Split Chews will not last as long as a whole chew; this is because the tough, calcium-rich, exterior is cut away on half of the chew, exposing the softer marrow. 

If the chew is undersized, it will be consumed much quicker. 

The longevity of EZ Antler Chews is also dependent on how often the chew is worked on and the chewing power of your dog.

How do I store it?

Antler should be stored at room temperature and out of direct sunlight.

Elk Antler is, biologically, the softest antler. The antler is softer than other antler bearing species because of the high marrow content. The high marrow content dramatically reduces any possibility of splintering or breaking. 

All of our EZ Antler Chews are sourced from A Grade antler, ensuring the highest quality antler. 

We have never had feedback stating our products have splintered or broke in years of selling quality antler chews. The possibility always exists, but we make our best effort to mitigate this from happening by educating our customers on sizing their chew appropriately, using high quality antler, and high quality cuts and sanding. 

It is important to always supervise your dog while they chew, and remove the chew once it is small enough to fit in their mouth. 

Returns

Refund/Return Policy,

Effective Jan 1, 2021

We're constantly working to bring you and your dog the highest quality products on the market.

We understand our products may not be for all dogs, which is why we offer 100% money back guarantee.

We stand behind our products and want you to be fully satisfied with our product lineup.

Our products can be refunded within 10 calendar days of purchase, while also having minimal chewing on the piece.

  1. All products will be refunded in the original form of payment
  2. Products sold at trade shows, fundraisers or giveaways are final sale
  3. You will be responsible for shipping costs associated with returns.

Before you return a product, please make sure of following:

  1. The product was purchased in the last 10 calendar days.
  2. You have the receipt or proof of purchase from EZ Antler Chews (this can be found in your account online).
  3. You have sent an email to ezantlerchews@gmail.com letting us know which product(s) you would like to return, along with your order number.

If you have any questions about our refund and return policy please contact us at ezantlerchews@gmail.com

 

Thank you,

EZ Antler Chews

Shipping

Shipping

We currently ship Canada wide. We do not ship internationally at this time. 

Edmonton, Sherwood Park & St. Albert Delivery

We currently deliver to Beaumont, Edmonton, Sherwood Park and St. Albert.

The next available delivery date will be listed at check out.

Delivery is $3.50 on orders under $50.00.

We offer free delivery on orders over $50.00. 

Customer Pick Up in Beaumont

Please select Customer Pick up in Beaumont at check out. We will reach out to you via your chosen method of communication (text/email) to set up a time to pick up. Pick up is in Beaumont, Alberta.  

Beaumont Delivery

We deliver, free of charge, in Beaumont within a few days of purchase.

Yeti Chew Products

Our Yeti Chews are made from Yak's Milk, Cow's Milk, lime juice, and a pinch of salt. 

The macronutrient composition is as follows: Protein 52.6%, Fat 0.9%,   

Yeti Chews are grain, soy, lactose and preservative free.  

It is important to size your dog's chew properly, not only for safety reasons but to ensure the best value. Sizing a chew is best done by the dog's weight. 

Small Yeti Chews (2 pack) - Dogs up to 15 lbs

Medium Yeti Chews - Dogs under 35 lbs

Large Yeti Chews - Dogs under 55 lbs

XL Yeti Chews - Dogs over 55 lbs